What you learn
SaaS companies scale fast, with new features shipping weekly. Customer success teams are expected to keep up, support users confidently, and drive retention and long-term value. Without a scalable training system, even strong CS teams fall behind.
We invited Mirko Corallini from Perk (ex TravelPerk), one of Europe’s fastest-growing SaaS unicorns, who has been responsible for enabling customer success teams to perform at a consistently high level, to share practical lessons from this experience.
What you’ll learn
how employee learning impacts customer success results
how to build an effective training system for customer success teams
how an LMS can enable real performance in customer success
where to start and what results to expect
Why it matters:
Companies with structured CS training see up to 20% faster employee performance, 30% operational efficiency gains, and measurable improvements in NRR and CSAT.
Who this is for
Heads of Customer Success, CS enablement leaders, and L&D professionals working closely with CS teams.
